In an announcement on Wednesday, it was confirmed that WestJet refunds for cancelled flights were on the horizon.\nThe company revealed that they’d be giving eligible passengers their money back, starting from November 2, 2020.\nAfter a brief spat with Air Canada about who was the first national airline to offer refunds like this, WestJet also confirmed that people with eligible third-party bookings could also get their cash back.\nHowever, it looks like it’s going to be a long-winded process.\nIn fact, the airline is predicting that it could take between six and nine months to get through everybody who wants a refund.\nEditor's Choice: Canada Just Reported Its Highest Ever Single-Day Jump In New COVID-19 Cases\n\nEffective Monday, November 2, we will begin to provide refunds to guests whose flights were cancelled by WestJet as a result of COVID-19. Learn more - https://t.co/PSV4bxcYn0 pic.twitter.com/97939lpSlD— WestJet (@WestJet) October 21, 2020\n\nWho qualifies for a refund?\nAccording to a press release shared with Narcity, the new refund policy will affect travellers who had trips booked with either WestJet or Swoop.\nPassengers may be eligible for their money back if their flight was cancelled by one of these two airlines as a result of the COVID-19 pandemic.\nIf the cancellation was not at WestJet or Swoop's discretion, a monetary refund is unlikely.\nThere’s no specific date-period for a cancelled flight to qualify, and the company is repaying eligible customers from March-onwards.\nIt’s worth noting that those who chose not to take their flight (due to the pandemic or not) will not be eligible for a financial refund.\n\n View this post on Instagram Your safety continues to be our number one priority. Effective September 1st, we are introducing a zero-tolerance policy in support of our mandatory mask mandate. We ask that if you choose not to wear a mask, you choose not to fly with us. Non-compliance will result in penalties, including the suspension of travel with WestJet for up to one year. #SafetyAboveAll A post shared by @ westjet on Aug 28, 2020 at 3:11am PDT\n\nWhat are the conditions?\nIn a tweet, WestJet confirmed that people with eligible bookings who made reservations through a third-party or travel agent would qualify for a refund.\nThe company also revealed that ticket prices for future travel would not increase to combat the expense of issuing thousands of refunds.\n“It is our intention to remove barriers to travel, not create further affordability challenges for hard-pressed travellers,” the airline stated.\nReimbursements will be returned to the original form of payment, so how you get your money back will depend on exactly how you paid.\n\n View this post on Instagram What did the tug say to the #WestJet787? Tell us in the comments below. Photo via @ace.yyc ✈️ A post shared by @ westjet on Dec 17, 2019 at 9:02am PST\n\nHow do I get my money back?\nFor the time being, you don’t need to do anything.\nPer WestJet’s release, the company will begin the refund process on Monday, November 2.\nThey will “systematically contact eligible guests,” and are going to start with people whose flights were cancelled at the start of the pandemic.\nContacting thousands of customers is going to be time consuming, and the airline expects it will take between six and nine months to get through all of the eligible refund requests.\nIn the meantime, they’re asking travellers to avoid overloading their customer service centre, and instead wait to be contacted directly by WestJet.\n“We appreciate guests’ patience as our teams ramp up our capabilities to provide refunds at this scale,” they added.